Frequently Asked Questions

What is XUMU?

XUMU is a Berlin-based luxury streetwear brand founded by designers Batuhan Dalci and Melih Bilgin.

Do you ship XUMU products to my country?

Wherever you are, we offer free shipping all over the world.

What is the delivery time?

For in-stock items, depending on the shipping method you select, your order should be processed and shipped within 1-6 working days after order verification and credit approval.

Which payment methods can I use for my XUMU order?

You can pay with credit and debit cards alongside PayPal and even Bitcoin.

How can I track my order?

You will receive an email with a tracking code to check the status of your order. If you have not, please check your spam box. Otherwise, please contact us via help@xumu.company

Do you accept returns?

You can return your product within 14 days of the delivery date. Sale items are exceptions.

How can I return a product?

We will help you. Please contact help@xumu.company for the exact return instructions for your country.