Frequently Asked Questions

What is XUMU?

XUMU is a Berlin-based luxury streetwear brand founded by Turkish designers Batuhan Dalci and Melih Bilgin.

How can I choose the right size for my XUMU order?

Some XUMU garments have one size fits all form. For other items, you should check the models' body size info for the correct option.

Do you ship XUMU products to my country?

Wherever you are, we offer free shipping all over the world.

What is the delivery time?

For in-stock items, depending on the shipping method you select, your order should be processed and shipped within 1-5 working days after order verification and credit approval.

Which payment methods can I use for my XUMU order?

You can pay with credit and debit cards alongside PayPal.

How can I track my order?

You will receive an email with a tracking code to check the status of your order. If you have not, please check your spam box. Otherwise, please contact us via help@xumu.company

Do you accept returns?

You can return your product within 14 days of the delivery date. 

How can I return a product?

We will help you. Please contact help@xumu.company for exact return instructions for your country.